Shipping Policy

1. Order Processing

Processing Time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. We offer free standard shipping on orders over $50 AUD.
Delivery Estimates:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
Delivery delays can occasionally occur.

3. Shipment to P.O. Boxes

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

Ergo is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

7. Returns Policy

Please refer to our Refund Policy for detailed information about returns and refunds.

Contact Us If you have any questions about this Shipping Policy, please contact us at: