Refund Policy

1. Overview At Ergo, we strive to ensure your complete satisfaction with our products. If you are not satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and the process for returning or exchanging items.

2. Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Time Frame: You have 30 calendar days from the date you received your item to request a return.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

3. Refunds

  • Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
  • Partial Refunds: Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

4. Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@ergohub.store.

5. Shipping

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Shipping Times: Depending on your location, the time it may take for your exchanged product to reach you may vary.

6. Non-Returnable Items Several types of goods are exempt from being returned. Non-returnable items include:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

7. Sale Items Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

8. Contact Us If you have any questions on how to return your item to us, please contact us at: